• About payment method
    • You can choose from 7 types: "credit card", "convenience store payment", "smartphone carrier payment", "AmazonPay", "GooglePay", "bank transfer", and "Paidy".
    • A settlement fee of 190 yen (including tax) will be charged only when using "convenience store settlement".
    • If you use "bank transfer", the transfer fee will be borne by the customer.
    • Please note that we cannot change the payment method after the order has been placed.
    • About refund
      • Refunds are only accepted if the product is defective, soiled, or damaged. Please note that we do not accept cancellations after the order is completed.
      • If you use a credit card payment, Amazon Pay, or Google Pay, we will refund you via the credit card company. If you use Paidy, we will refund you via Paidy. If you use convenience store payment, smartphone carrier payment, or bank transfer, we will refund you by bank transfer.
      • If the customer intentionally refuses to receive the item, or if the item is returned to the shop without being able to contact the customer due to continued absence, the cost of delivery (round-trip shipping fee, return handling fee ( 1,650 yen including tax)" will be charged in full.
      • others
        • We are receiving more and more inquiries about not receiving emails. We have sent an e-mail to the following e-mail address, so we would appreciate it if you could check whether the domain has been set to be rejected.
          • Order confirmation email and shipping completion email: info@manus-machina.com
          • Email from Customer Support: support@manus-machina.zendesk.com
        • Please note that the color of the product photo and the actual product may differ depending on the monitor or browser.
        • Due to sewing, there may be a difference of about 1 to 3 cm between the indicated size and the actual size. We appreciate your understanding.
        • Please note that specifications may change depending on the production time.